Good Morning-
We've spoken with PMI regarding the missing photo packages and they identified an issue on their end that caused the problem. PMI is working to get the missing packages put together today and they will be shipped directly to families' homes and will not need to be picked up. Any questions or issues regarding your pictures, please contact PMI Customer Service team directly at customerservice@pmiphoto.com or (847) 526-3003.
Thank you for your understanding as we resolve this issue.
-Jamie Fahrner